If your baggage is lost, it is essential to notify the airline immediately. Go to the airline’s counter or its representative, preferably in the baggage claim area or a location indicated by them. Have your baggage check receipt in hand. The airline is responsible for locating your baggage and delivering it within 7 days (domestic flights) or 21 days (international flights). If the baggage is not found within this period, you are entitled to compensation, which must be paid by the airline within 7 days.

In cases of baggage theft, report the incident in writing to the airline. They are responsible for the baggage from the moment it is checked in until it is received by the passenger. Additionally, file a report with the police, which is the competent authority to investigate the case. The airline will assist with the investigation and take the necessary actions to resolve the situation.